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                                                    ARE YOU NEW TO PNHOSTS.COM? CLICK HERE TO SEE HOW IT WORKS

We all have them, so don't feel alone. The main purpose for this special site is to help you out quickly and efficiently by providing answers to web hosting's most frequently asked questions. In fact, out of our entire site, This is one that is most-continually updated to help better equip you with the answers you need ASAP to solve the most complicated of problems you may encounter.

GENERAL
    ANSWERS
  1. Can I view my site before my domain updates?
    Just replace USERNAME with the username assigned to you in your Activation Email. and replacing the IP with the one provided in that email as well :-)
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  2. Can you host an international domain (TLD)?
    You name it, we can host it! PERIOD. Just be sure when you sign up for your additional domain, that you use the proper extension. :-) Easy!
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  3. Do I need a special program to use FTP?
    No, but we recommend that you do find one. You may access a free FTP Manager within your control panel for you to use (with nothing to install!). However, you'll have to upload each file one at a time and it can get time consuming. There are, in fact, several free FTP Editors on the web and we recommend you to check out CuteFtp or zdnet downloads and perform a search for FTP editors (take note that some may require some form of payment if you like them.. but others will allow you to use them free of charge with the exception of some features).

    FrontPage, DreamWeaver, CuteFTP and such utilities already have an FTP transfer tool BUILT IN to them, so no need to look for additional sources. Personally, I use DreamWeaver MX to access this site and maintain/manage all the files I need. I enjoy dreamweaver because it not only manages my FTP, but it also allows me to design HTML and such (as this site uses). Of course, I may use some other programs as well, but I could basically do everything I needed with this software (although it comes at a price
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  4. How do I check my email?
    One of two ways. Both are fun! =-)
    1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/

    2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below:

    Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
    Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx
    UserName: you@YOURDOMAIN.xxx
    Password: (your password)
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  5. How do I configure Outlook/Eudora to access my email?
    One of two ways. Both are fun! =-) 1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/. :-) 2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below: Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension) Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx UserName: you@YOURDOMAIN.xxx Password: (your password)
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  6. How do I configure Outlook/Eudora to access my email?
    One of two ways. Both are fun! =-) 1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/. :-) 2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below: Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension) Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx UserName: you@YOURDOMAIN.xxx Password: (your password)
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  7. How do i get all of my domains working with PN HOSTS?
    Quite simple. If you can pull up your Activation Email, you'll notice DNS entries to plug in to your registrar. You will need to go to the provider whom you registered your domain name from (ex: networksolutions.com), login to your master domain panel and update your domains 'NAME SERVERS.' You will then point your domain to the domain Name Server of your choice. Of course, if you need assistance with this (as we have helped out in the past with others) please don't hesitate to contact us support@pnhosts.com
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  8. How do I get files onto my web site?
    Several ways! :-) Either by uploading your files one by one via your control panel or, an easier way, by using an FTP/HTML editor to upload your files (such as FrontPage, CuteFTP, etc..). All you will need to do is configure the HTML/FTP editor to work with your site and you should be good to go!
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  9. Is there a certain file limit for my uploads?
    Nope! Go nuts! Although do remember this: the larger of a file you upload the longer of a download it will be for those needing to download files. :-) Be gentle
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  10. Shouldn't the domain name I registered be working by now?
    Upon activation, it will take your site 4-72 hours to update DNS entries AROUND the globe. In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of 72 hours and at that time, anyone in the world can access your site. YOU may be able to access your site within 4 hours Just replace USERNAME with the username assigned to you in your Activation Email. and replacing the IP with the one provided in that email as well :-)
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  11. What are the name servers for my site?
    These name servers are located in your Activation Email. They look something like NS3.something.com NS4.something.com Something like is what you will be looking for. PLEASE DO NOT ASSIGN YOUR NAME SERVERS to the ones in this example unless you are certain these are yours. :-) Please allow 24-72 hours for global DNS updates to update your DNS entries. :-)
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  12. What in the world is FTP!?
    FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet. Whether you know it or not, you most likely use FTP all the time. The most common use for FTP is to download files from the Internet. When downloading a file from the Internet you're actually transferring the file to your computer from another computer over the Internet. This is why the T (transfer) is in FTP. You may not know where the computer is that the file is coming from but you most likely know it's URL or Internet address. Here at PNHOSTS, we manage our very own FTP server. Which means, you can upload files the same way as you download them. Upload is basically the exact opposite from downloading a file, such that rather than transferring a file from another computer over the Internet to your own, you are transferring a file TO another computer over the Internet. Please read our section below on how to SET UP an FTP session on your computer. :-)
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  13. What is PNHOSTS.COM's policy on 419 sites?
    ·We welcome your choice of PNHOSTS.COM as your web host. It is our policy however to point-out the following:

    ·PNHOSTS.COM is not a wise place to host 419 website(s). This pre-sale counseling is intended to forestall future embarrassment.

    ·If asked, PNHOSTS will have no choice but to oblige authourities with any information in our domain.

    ·Keep in mind that there are local and international authorities in the business of shutting down sites that engage in criminal activities.

    ·No refund will be due offending site(s).
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  14. What's the difference between domain pointing and domain parking?
    Pointing - pointing a TLD domain name to a sub-domain giving it the appearance of an account of it own Parking - making a second domain name point to the same web site as another
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  15. Why doesn't my web site work yet?
    Upon activation, it will take your site 24-72 hours to update DNS entries AROUND the globe. In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of 72 hours and at that time, anyone in the world can access your site. YOU may be able to access your site within 24 hours, but people
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PNHOSTS is not a wise place to host fraudulent site(s).

This pre-sale counseling is intended to forestall future embarrassment. We will oblige authorities with any information in our domain.

No refund will be due offending site(s).

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